![]() You may change or remove your mobile phone number by switching the toggle off and verifying your password again.Enter your mobile phone number and select "Submit".Select your country code from the menu.Select the mobile phone number switch to begin.Add your mobile number as an SMS (text message) alternative to email to reset your password.You may want to remove the Cisco account from your authenticator app, too. Remove MFA from your account by switching the toggle off and verifying your password again.For Google Authenticator, you will enter a code on a screen to complete login.For Duo, you will select "Approve" or "Deny" when anyone tries to log in. Question: What should I do if I do not have access to the device I used to set up 2-Step VerificationAnswer: If you no longer have access to the Authenticator setup.When you log in, you will use your mobile phone to complete login. ![]() Learn how to recover your codes, reset your 2-Step Verification, and enroll in Advanced Protection. Choose the option ‘Transfer accounts’ (see screenshot below). Have you lost your authenticator codes and cant access your Google account Dont panic, you can find some solutions and tips in this thread. Go to the settings, which usually look like 3 dots or 3 lines (aka hamburger). Open the Google Authenticator app on your old phone.
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